PASS GUARANTEED 2025 PROFESSIONAL ITIL VALID ITIL-4-FOUNDATION EXAM VOUCHER

Pass Guaranteed 2025 Professional ITIL Valid ITIL-4-Foundation Exam Voucher

Pass Guaranteed 2025 Professional ITIL Valid ITIL-4-Foundation Exam Voucher

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ITIL 4 framework is designed to help organizations align their IT services with their business goals and objectives. It provides a set of best practices for IT service management that can be applied across all industries and sectors. The ITIL 4 Foundation Certification Exam covers the key concepts and principles of ITIL 4, including the four dimensions of service management, the service value system, the service value chain, and the guiding principles.

ITIL 4 Foundation Exam covers a wide range of topics related to the ITIL 4 framework, including the four dimensions of service management, the service value system, service value chain activities, and the guiding principles of ITIL 4. ITIL-4-Foundation exam is designed to test candidates on their understanding of the key concepts and principles of ITIL 4 and their ability to apply them in real-world scenarios.

ITIL 4 Foundation Certification Exam is a valuable certification program that equips professionals with the necessary knowledge and skills to manage IT services effectively. ITIL 4 Foundation Exam certification provides a solid foundation for professionals who want to advance their careers in IT service management and for those who want to understand the ITIL 4 framework. ITIL-4-Foundation Exam covers various aspects of IT service management, including the service value chain, guiding principles, governance, and continual improvement.

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ITIL 4 Foundation Exam Sample Questions (Q280-Q285):

NEW QUESTION # 280
Which is a result of applying the guiding principle 'progress iteratively with feedback'?

  • A. The ability to discover and respond to failure earlier
  • B. Understanding the customer's perception of value
  • C. Standardization of practices and services
  • D. Understanding the current state and identifying what can be reused

Answer: B


NEW QUESTION # 281
Which of the four dimensions contributes MOST to defining activities needed to deliver services?

  • A. Organizations and people
  • B. Value streams and processes
  • C. Partners and suppliers
  • D. Information and technology

Answer: B

Explanation:
Value Streams & Processes
The value streams and processes dimension is concerned with how the various parts of the organization work in an integrated and coordinated way to enable value creation through products and services. This dimension defines the activities, workflows, controls and procedures needed to achieve agreed objectives. What matters in service management is that an organization establishes an operating model that that effectively organizes the key activities needed to manage products and services.
Value streams
A value stream is defined as a series of steps an organization undertakes to create and deliver products and services to consumers.
Structuring the organization's service and product portfolios around value streams allows it to have a clear picture of what it delivers and how, and to make continual improvements to its services. By mapping its value streams, an organization can identify what is critical, what introduces waste and what can be improved upon.
Processes
A process is defined as a set of interrelated or interacting activities that transform inputs into outputs.
Processes define the sequence of actions and their dependencies, as well as describe what is done to accomplish an objective. Processes are underpinned by policies and can be broken down further through procedures which outline what is done, when, and by whom.
https://www.bmc.com/blogs/itil-four-dimensions-service-management/


NEW QUESTION # 282
Which practice recommends that organizations develop competencies an techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

  • A. Change enablement
  • B. Incident management
  • C. Service request management
  • D. Continual improvement

Answer: D


NEW QUESTION # 283
What is defined as "any component that needs to be managed in order to deliver an IT service"?

  • A. A configuration item
  • B. A change
  • C. An event
  • D. An IT asset

Answer: A

Explanation:
CIs are simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example
https://www.bmc.com/blogs/itil-asset-configuration-management/#:~:text=among%20your%20CIs-,Configuration%20items%20(CIs),considered%20a%20CI%2C%20for%20example.


NEW QUESTION # 284
Which activity is NOT recommended by the start where you are' guiding principle?

  • A. Applying risk management when considering to introduce new processes
  • B. Discarding existing processes before assessing their usefulness
  • C. Using source data to avoid any unintentional data distortion found in reports
  • D. Involving people who are not familiar with a service when observing and assessing its activities

Answer: B

Explanation:
Explanation
Don't start from scratch and build something new without considering what you already have. It's almost always better to improve what you currently have than to throw it all away and start again, although you must also be able to recognise when a complete replacement is, in fact, needed.
Not only is this approach less wasteful than starting from scratch - because it preserves value that you already have - but it also helps you to keep your people on board. They're much more likely to support the changes you need if their previous contributions have been appropriately valued.
Don't rely on metrics and reports to tell you what the current situation is. When you carry out an assessment you should observe what is happening for yourself, and just use the metrics to support your observations.
https://www.sysaid.com/blog/itil/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you-make-decisions


NEW QUESTION # 285
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